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Sales Engineering & Technical Solutions

Matthew
Hicks

I'm an IT professional with a strong foundation in hands-on technical support and print management systems. I've spent the last few years in the field — installing, configuring, and troubleshooting enterprise equipment — while building real relationships with clients and their IT teams.

What sets me apart is how I communicate. I translate technical jargon into plain language and help clients feel confident in their technology decisions. I'm pursuing a B.S. in Information Technology at Bellevue University and actively targeting roles in sales engineering, technical account management, or pre-sales support.

(951) 454-4590 mahicks612@gmail.com linkedin.com/in/matthew-hicks-114521237

Certifications & Achievements

  • MyQ X Certified
  • MyQ Roger Certified
  • PaperCut MF Certified — Tech Foundation
  • PaperCut MF Certified — High Availability
  • Eagle Scout, Class of 2019

Why Sales Engineering

What I bring to a
sales-led team.

01
Real-World Technical Credibility
I've installed and managed enterprise print and IT systems firsthand. When I demo a product, clients know I'm not reading from a script — I've lived the workflow.
02
Client-Facing Communication
1,200+ help desk calls taught me how to listen, diagnose, and explain clearly under pressure. I translate technical complexity into confident, digestible answers.
03
Collaborative by Nature
Whether coaching youth basketball or working alongside client IT teams, I thrive in a supporting role — helping others succeed rather than chasing individual credit.

Experience

Where I've been.

All Makes Office Equipment
Aug 2025 — Present
Application Administrator — MyQ
  • Install, modify, and maintain MyQ centralized print management server software
  • Manage all printers, copiers, print queues, and users in-house
  • Work directly with client IT departments on their own MyQ deployments
All Makes Office Equipment
Sept 2024 — Aug 2025
IT Support Specialist
  • Installed and supported a full fleet of Kyocera, Epson, and Clickshare office equipment
  • Managed KFS, ERS, and SMTP2GO to organize groups, push firmware, and update scan settings
  • Provided remote support via viewing software; configured MDF/IDF network setups
Creighton University — IT
Oct 2022 — Sept 2024
Tier 1 Help Desk Technician
  • Resolved IT issues across 4 campuses including the dental clinic
  • Handled approximately 1,200 inbound calls and 300 walk-up support requests
  • Communicated escalations clearly and efficiently to Tier 2 and 3 teams
Creighton University
May 2023 — Aug 2023
Call Router
  • Received and routed calls from the main University phone line

Skills

What I work with.

Print Management
MyQ X PaperCut MF KFS ERS
Hardware & Devices
Kyocera Epson Clickshare MDF/IDF Networking
IT Support
Help Desk Remote Support Ticketing Systems Escalation Mgmt
Software & Tools
SMTP2GO Remote Viewing Firmware Management
Client-Facing
Technical Communication Client IT Liaison Demos & Training
Education
B.S. IT — Bellevue CS — Creighton

Contact

Let's talk
opportunities.

I'm actively looking for sales engineering, technical account management, or pre-sales roles where I can apply my hands-on IT background to support a sales team.

If you're building a team that needs someone who can talk tech with clients and make complex solutions feel approachable, reach out.

Email
mahicks612@gmail.com
Phone
(951) 454-4590
LinkedIn
linkedin.com/in/matthew-hicks-114521237
Location
Omaha, NE